Delete it yourself, in the app
This is the fastest route and takes effect immediately.
- Open Scanly and go to Settings.
- Under Account, tap Delete account.
- Confirm. Your account is erased and you are signed out straight away.
Or ask us to delete it
If you no longer have the app installed, email [email protected] from the address you signed up with, asking for your account to be deleted. We may need to verify your identity before completing the request, and we will confirm by email once it is done.
Requests are actioned within 30 days.
What is deleted
- Your Scanly account itself — your email address, password, and any linked Google sign-in.
- Your account identifier and every record we hold against it: plan and subscription state, monthly and daily quota counters, rate-limit and reservation records, rewarded-ad grants, and usage events.
Deletion is immediate and cannot be undone. Signing up again later creates a new, empty account.
What is not deleted, and why
- Scans on your device. Your scan history and images are stored only in the app's private storage and are never uploaded, so deleting your account does not touch them. Uninstalling Scanly, or clearing its storage from Android Settings, removes them.
- Billing records. Invoices and subscription records held by Paddle, our merchant of record, are kept for the period tax and accounting law requires. These are keyed to the purchase, not to your Scanly account.
- An active Pro subscription. Deleting your account does not cancel a subscription or stop it renewing. Cancel it first — see the Refund & Cancellation Policy.
Documents are never stored on our servers
There is no document data to delete. When you use a cloud AI feature, the file is processed to return a result and is not retained. We keep only the usage metadata listed above. See the Privacy Policy for the full picture.